Government Capacity

The Direct File Dream Lives On

06.13.25 | 3 min read | Text by Merici Vinton

On May 28, we hosted 40 leaders from across government, civic tech, and advocacy at the Federation of American Scientists’ office in D.C. to reflect and chart the future of public interest tax filing. The backdrop was a wildly successful product beloved by users, which the AP reported DOGE and the Trump administration intend on sunsetting, while the public is calling for easy, free tax filing. This meeting was a coalition of experts unwilling to let this momentum go to waste.

Participants, ranging from former IRS staff and state tax teams to advocates, engineers, and policy veterans, brainstormed how to carry forward the most valuable parts of Direct File. What surfaced was clear: the tool was just the start. The ideas, tech, and values behind it can, and should, be applied far beyond a single product.

The good news: since this convening the IRS released Direct File software and made it open source

Key findings

The outcome was shared clarity that the work continues. Direct File wasn’t just a product. It was a proof point that the government can deliver simple, elegant services that work. And the people who made that possible are already thinking about what comes next. The following outlines some of the key ideas, opportunities, and takeaways from the day – note, these are not comprehensive, nor are they commitments set in stone.

Specific Opportunities for Leadership
ThemeIdea / OpportunityDescription / Next Step
Narrative + Legacy for changeDirect File Playbook & RoadshowDocument how Direct File was built and share lessons with agencies and states via a “roadshow” and comms package.
Build the NarrativeProactively tell the story of Direct File’s success, especially user satisfaction and cost-effectiveness, to combat misinformation.
Service DeliveryModernized Customer SupportPromote Direct File’s Live Chat model as a new gold standard for federal digital customer service.
Ecosystem GapsDOGE RecoveryWhat will it take to rebuild capacity and trust after the dismantling of Direct File and cuts to digital services?
Benefits IntegrationUse tax data to help connect people to benefits automatically or semi-automatically.
Data FlowsIdentify and improve key data-sharing bottlenecks
Industry / Lobby StrategyHow can we anticipate and plan for the work needed for Direct File to survive private interests? How can we build interesting alliances?
Funding the ProgressIdentifying and connecting the disparate parts of this movement who want to fund this work, and who need funding to continue this work.
State + Local MomentumState Direct File SupportHelp states build or extend their own free filing tools (building on NJ/Code for America model).
State-Federal IntegrationContinue building tools that help people file state taxes after using federal Direct File.
Product + EngineeringOpen Source Use + GrowthEncourage use of Direct File’s now-public codebase for other benefits or gov services.
ComponentizationExplore how to break various parts of the product into reusable components (e.g., logic, eligibility, assertion model) with documentation that can be used by other agencies.
Institutional + RegulatoryPRA ReformTackle burdensome Paperwork Reduction Act process bottlenecks and rules that can hinder fast, responsive service design.
6103 ModernizationRevisit dated interpretations of tax confidentiality law to allow limited, secure data sharing.
User Research MandatePush for usability testing to be required for all government digital services.
Language AccessStart work now on high-impact translations beyond Spanish.
Identity + Access InnovationPrototype more flexible identity requirements for low-risk returns or refunds.
Movement + EquityIRS DemocratizationCreate formal channels for taxpayer voices, especially low-income and underserved, in IRS design and policy.
Credit Uptake StrategyUse tax data and eligibility engines to help people get all the credits they qualify for.
Cross-Gov Benefits AlignmentAlign eligibility logic and interfaces across IRS, SSA, CMS, etc., using Direct File-style tech.

Key Resources

IRS Direct File Filing Season 2025 Report
Obtained by Center for Taxpayer Rights through a FOIA request, this report highlights the incredible results of Direct File in the 2025 filing season.

Direct File Source Code on GitHub: The source code for Direct File, currently being actively maintained by the IRS. As a work of the United States Government, this project is in the public domain within the United States of America.

Thank you

I want to thank all the participants who contributed to this important conversation. The event followed the Chatham House framework to create a free and open dialogue; the following organizations agreed to be named:

Thank you to our incredible facilitators, former Direct File teammates Allison Abbott, Sam Powers, and Andrea Schneider; and civic tech leader and friend of Direct File, Erie Meyer.

And thank you to the Federation of American Scientists for hosting.

publications
See all publications
Government Capacity
Blog
Tech Hubs, Talent, and the Power of Place: an interview with Maryam Janani-Flores

“There are cities and towns across the country and around the world with immense potential; we just need to help them leverage their assets in a structured way.”

09.05.25 | 6 min read
read more
Government Capacity
Blog
Direct File Is the Floor, Not the Ceiling

“The first rule of government transformation is: there are a lot of rules. And there should be-ish. But we don’t need to wait for permission to rewrite them. Let’s go fix and build some things and show how it’s done.”

08.06.25 | 5 min read
read more
Government Capacity
Policy Memo
Bringing Transparency to Federal R&D Infrastructure Costs

Using the NIST as an example, the Radiation Physics Building (still without the funding to complete its renovation) is crucial to national security and the medical community. If it were to go down (or away), every medical device in the United States that uses radiation would be decertified within 6 months, creating a significant single point of failure that cannot be quickly mitigated.

07.25.25 | 8 min read
read more
Government Capacity
Blog
The Data We Take for Granted: Telling the Story of How Federal Data Benefits American Lives and Livelihoods

As the former U.S. Chief Data Scientist, I know first-hand how valuable and vulnerable our nation’s federal data assets are. Like many things in life, we’ve been taking our data for granted and will miss it terribly when it’s gone. 

06.20.25 | 6 min read
read more