COVID-19 Presents an Opportunity to Invest in Federal IT Modernization
Summary
COVID-19 has reshaped every facet of our social and professional experiences. What began for almost all of us as a short-term work-from-home event has turned into a prolonged crisis that will have lasting effects on how we interact with each other and do business. Even as vaccine rollouts continue and offices slowly start to reopen, much work will continue to be remote. Employees are likely to work staggered schedules or in predefined groups in order to maintain social distancing for an unknown period of time. Many meetings and tasks that went virtual during the pandemic will likely stay that way. And employers of all types, including governments, will continue to rely heavily on technology to keep employees and customers connected and engaged.
The pandemic accelerated an already rapid ongoing shift to a tech-driven world. As a nation, we must similarly accelerate investments in information technology (IT) to support this new normal. COVID-19 has already exposed critical weakness in existing U.S. IT systems at the federal, state and local levels. Technical problems delayed millions of Americans from receiving unemployment benefits, and are now delaying millions more from receiving timely vaccines. Remote work is raising equity issues and cybersecurity concerns, and periodic internet outages have caused major disruptions to school and work.
The upshot is clear: our investments in IT modernization and cloud computing over the last 10 years have not been sufficient. It’s time to start talking about the next steps the United States can and must take to lead at the federal level, ensuring that our nation’s IT infrastructure and tools can securely and adequately support all remote workers while providing secure, reliable, and state-of-the-art online services.
At this inflection point, the choice is not between speed and safety but between ungoverned acceleration and a calculated momentum that allows our strategic AI advantage to be both sustained and secured.
Improved detection could strengthen deterrence, but only if accompanying hazards—automation bias, model hallucinations, exploitable software vulnerabilities, and the risk of eroding assured second‑strike capability—are well managed.
A dedicated and properly resourced national entity is essential for supporting the development of safe, secure, and trustworthy AI to drive widespread adoption, by providing sustained, independent technical assessments and emergency coordination.
Congress should establish a new grant program, coordinated by the Cybersecurity and Infrastructure Security Agency, to assist state and local governments in addressing AI challenges.