Susan E. Sheridan, MIM, MBA, DHL, is a Founding Member and President & CEO of
Patients for Patient Safety US (PFPS US). Prior to her current roles, she served as
Director of Patient Engagement at the Society to Improve Diagnosis in Medicine
(SIDM), the Patient and Family Engagement Adviser in the Center for Clinical
Standards and Quality at the Centers of Medicare and Medicaid Services (CMS), the
Director of Patient Engagement of the Patient-Centered Outcomes Research Institute
(PCORI) and led the World Health Organization’s (WHO) Patients for Patient Safety
initiative, a program under the World Health Organization (WHO) Patient Safety
Program. Sheridan also serves as a Board Member for the Leapfrog Group and is a
member of the Lucian Leape Institute and the Future of Health.
Sheridan had previously spent 10 years in patient advocacy, inspired by adverse family
experiences in the healthcare system. Sheridan is Co-Founder and Past President of
Parents of Infants and Children with Kernicterus (PICK) as well as Consumers
Advancing Patient Safety (CAPS). She speaks frequently on democratizing healthcare
by engaging patients and family members as decision makers in the design of
healthcare research, policy, medical professions education, and in improving healthcare
systems at national and international events.
In 2022, Sheridan was appointed to the Patient Safety Working Group of the President’s Council of Advisors on Science and Technology (PCAST). Also in 2022, she was awarded the Mark Graber Award of Excellence by SIDM. Sheridan and her family have been featured in USA Today, Wall Street Journal, and New York Times, and in the
international documentaries, Chasing Zero: Winning the War on Healthcare
Harm and To Err is Human.
Sheridan received her BA from Albion College, her MIM and MBA from Thunderbird
School of Global Management, and her Honorary Doctorate of Humane Letters from
Adrian College. She has a professional background in international banking and served
in Ecuador with her late husband, Pat, as Peace Corps volunteers.