Report a Problem
The game has been successfully tested on a variety of platforms and configurations (including Macs with Intel processors running Windows OS), but we welcome the community’s comments to help us improve our game. Many of the issues reported below can be traced back to one of three issues:
1) DirectX 9.0c is not installed
2) The video card is not compliant
3) Faulty download
FAS appreciates your support in helping us improve Immune Attack. Should you find a problem that cannot be resolved through our FAQs, please report it here. Thank you & enjoy!
MINIMUM SYSTEM SPECIFICATIONS:
OPERATING SYSTEM
Microsoft Windows 2000/XP/98/Me, with Service Pack 2
PROCESSOR
Pentium III 800 MHz or greater;
Athlon 800 MHz or greater
RAM
128MB
SOUND
16-bit DirectX 9.0c-compatible sound card and drivers
CD-ROM
4x CD-ROM drive and drivers
VIDEO CARD
3D hardware accelerator card required - nVidia GeForce 2 or equivalent ATI
card or higher; Direct X 9.0c (compliant 32 MB Video card and drivers)
I installed it and I get an error message when I try to run it. I have a PC that exceeds the minimum requirements and I get a SWERR error message.
Although specs are satisfied and installation succeeds, starting the application shows an initial game screen for only about a second and then the screen disappears. In other words, the game will not start. Clicking on Game-r.exe produces what appears to be a cmd screen, but again that disappears and the desktop returns.
I’ll be grateful for your advice on possible fix.
rljnet@earthlink.net
Windows only, Huh, anyone look at computers used in schools?
Guess we could buy Windows and install on our Intel iMacs, OR we could just skip this.
Don’t think by adms would be thrilled to but windows for our computers.
Sorry for your decision, but it is your project and decision.
FYI:
We won’t be able to download your neat program on our campus… Since the download link’s site is “uncategorized” our WebSense Filter won’t let it through… I work for a County School Board and that is our filtering software…
After successfully installing Immune Attack on a Macbook, using Parallels running XP, the following error message was displaye dwhen trying to run IA.
Direct3d: device creation failed! HWERR = Invalid Call, SERR = Not Available
Hi, I have a problem with the game.
I install it with no problem, but then when I launch the game, I can see just a dark screen on my pc and nothing else.
Can you help me please?
when I try to install I get the following message
“error reading setup initialisation file”
I would love to try this. Do you have any advice?
With the world moving to the web Flash or other web-based designs make more sense.
I use Linux myself and having to dual boot back into XP just to try this one app is a real disincentive for use. Haven’t tried the game yet ( for this reason) but the overall concept I think is terrific.
Will this program run on Vista?
None of the faqs dealt with my problems. Although I installed the game following the installation requirements and my computer meets the system requirements I can’t get the game to start, because the mouse is deactivated and the arrow keys don’t seem to work. I can get past the black screen that appears after I start the game.
The game walk through consists only of a series of screenshots.
At setup, I get the following message:
“Immuneattacksetup.exe not a valid Win32 Application.”
Any suggestions?
The download consists of one file only (Immuneattacksetup.exe), an application file. program will not run. Is something missing?
I have been unable to download the file several times today - it usually stops at around 75-100 MB’s. Is there any way to get the program other than through download?
Thanks!
When I try to start playing from the in-game menu, I hear an error sound while the loading bar fills. The game won’t start and there is some kind of C++ debug window appearing. I only see it in small flashes though, as it seems impossible to alt+tab out of the game. I just have to “focus” on the debug window via alt+tab and then click enter to get out to the desktop. Is there some kind of C++ library or something like that I need?
The game looks interesting and I would really like to try it.
Sacc@mailinator.com
My son is trying to train deaf kids to use Immune attack. The computers do not have audio cards or
do not have audio drivers loaded.
How can we play immune attack without audio?
When I tried to install, I got the “error reading setup initialisation file” message. Any advice?
Hi.
This is really the best way of learning, but…I have a problem.
Wen I get to the playing mode, the camera simply doesn’t stop spining around the nanobot/drone.
My keyboard region defenitions are set to Portuguese. ( don’t now if that is part of the problem).
And, wen I tryed to exit the game, “zonealarm” detected something accessing the net and I had a hard time to get out.
And now I’m sick of all that spin, so I won’t try to change the keyb defs today.
One last sugestion: reading lessons should have voice and dinamic image examples.
Thanks
I have downloaded the .exe file twice and both times when I try to install I get the following message:
“error reading setup initialisation file”
Are there any suggestions or any other help available?
We are also trying to run this software in one of our student computer labs.
We get the same Direct3d error. Further investigation with dxdiag.exe shows that Direct3d is not enabled on our intel Macs.
My suggestion to those folks still getting the Direct3d error is to do a Start-Run-cmd.exe then type dxdiag.exe and under the DISPLAY tab, see if Direct3d is not greyed out.
If it is, then you probably need to update your video driver to allow hardware graphics acceleration.
I has a problem with instalation… but is not a problem, be a exception…
The instalation file was allocate in other partition of my hard-disk and then I tried install, I get the following message:
“error reading setup initialisation file”
I think that is problem ocurred because, besides my system partition is full, but the others no, the instalation file was in another partition.
This exception could be dealt…
Help.
Windows XP Professional SP2
The short and sweet - on the same computer, the program works when logged in as an administrator, but doesn’t work when logged into a user account.
Issue 1: Most, if not all installers will place an icon on both the administrator’s desktop and in any desktop accessed via a non-adminisrator’s user account. The Immune Attack icon only appears on the administrator’s desktop.
Issue 2: Most installers create a file folder in the Start menu’s All Programs list. The Immune Attack folder appears in the administrator’s Start menu All Programs list, but not in the Start menu of any non-administrator’s user accounts.
Issue 3: A shortcut icon can be manually created on user desktops, but the program does not run properly.
- After selecting NEW GAME > Novice the following error box appears:
Microsoft Visual C++ Debug Library
Debug Assertion Failed
Program: …\Game-r.exe
File: fprintf.c
Line 56
Expression.str !=NULL
Greg
Greg,
We understand that the issue you have encountered can cause trouble for educators. Rest assured that in our next release this issue will be addressed. For now, we recommend supervising students and allowing them to play while logged in as the administrator.
Our apologies,
The Immune Attack Team
Dear Immune Attack Team,
Thank you for your rapid response. No need to apologize, I realize bugs happen.
I look forward to your next release. Do you have a expected release date?
Thanks again,
Gregory
Are you considering a Mac version tat does not require boot camp or parallels?
I have an AMD dual core 64bit processor, 2 gigs of RAM, 512 MB video card, and am running Windows XP Pro 64 bit. I downloaded Immune Attack, but it would not install.
Do you have a 64 bit porting?
Bob Eaton
Hello Immune Attack Team,
After downloading and installing on XP SP2 parallels setup on intel mac I get the following error message immediately after double clicking to start the program:
“Unable to create stenciling render target.”
I seem to have all necessary components, including Direct X 9 available. Can you help me?
I’m testing this in my home for possible usage by my wife’s school system. I have DirectX 9.0c installed. I am able to run the software without errors and start the first mission, but once I’m in the first mission, my screen just spins and spins around the drone in front of me. I see other people have had the same problem, hopefully it’s easy to fix.
Do you have it for a Mac system?
I have installed, and everything seems to be functioning properly except the text. Everywhere there should be words (other than those that are on buttons), there are strange machine symbols instead. I cannot figure out how to operate the game since I can’t read anything. I tried reinstalling, but it seems to make no difference. My computer meets the requirements, except I am running Windows Vista.
Hey thanks for the great work, it’s more fun than my textbooks
It runs in linux with the latest version of Wine installed (I’m on Ubuntu 8.10), but I’d like to request that the source code be opened, mainly because I’m a capable programmer myself and have done work with OpenGL - I’d like to contribute.
But as a physicist and educator, I’d also like to see this wonderful piece of educational software used on all systems - especially because of all the inexpensive linux computers on the market that make it easier than ever for less well funded schools to take advantage of all the great educational possibilities computers can provide. The simplest way to increase availability is to open up the code and let programmers port the program to their own systems themselves.
All the best and thanks again,
-Peter Rhone, Dipl.Phys.
I start the game and no problem, but when I get to the part where i should mark integrins the game run no more. Always when i try to mark the 6th integrin. What should i do?
I can not save my game.
+1 for linux support
I am also experiencing the “Microsoft Visual C++ Debug Library” error after trying to create a new game. The loading bar appears to reach 100% but then nothing happens outside of some flashing of icons in my toolbar.
I have to alt-tab until the debug window flashes in order to force the program to close.
Computer specs:
xp sp2
AMD athlon 3800+ x2
2 gb ram
nvidia geforce 8800 gts (g92) running driver version 175.16
Hopefully you can figure out the problems and if you would like my dxdiag file, I would be happy to send it along.
Pretty insulting to say that it runs on a Mac (that runs Windows).
My game does not load properly. The advertisements for the contributing developers shows up alright and the small introductory movie displays properly but when i get to what appears to be the main menu, all i get are 4 gray boxes composed of horizontal lines and when I click on one of them, my computer freezes and refuses to respond.
I have a top of the line gaming computer with geforce 8800GTX graphics card, intel core 2 cpu, 2GB RAM running winXP and this game is completely unplayable. When it starts up the camera keeps spinning out of control above the nanobot, which makes it impossible to maneuver and also makes me feel very dizzy. As a computer programmer myself, I am amazed that such a critical bug has been overlooked.
Sorry about this, but I’m going to cross-post, since I didn’t look enough to find this section.
——-
I must say that I’ve found the game enjoyable so far. There is one HUGE gripe that I have, and I really wish you can save the game at any time. I’m having issues where I can’t just alt-tab out of the game to tend to an incoming IM for example, forcing me to quit the game completely.
Overall, good work!
I too get the non stop spinning problem. Looks like a very nice thing otherwise.
A Linux version would be nice. If it’s educational, why the emphasis on Microsoft?
Pay to learn?
When the program is run the following error message is generated, then the application closes:
“Unable to create stenciling render target” OK
This System is:
Windows XP Service Pack 3. Direct x 9c all updates applied. No dot net components are installed — but that is not required, right?
What do I do now?
Thanks.
My problem with the game is when I launch the game.
I can see just a dark screen on my pc and nothing else.
Can you help me please?
I have a 128 MB video card
also getting “error reading setup initialisation file” error
So, not offering version for Linux (on which most, if not all of your servers working) is not rude enough? You feel that it’s necessary to add insult to injury by not even mentioning Linux anywhere on your site?
Thanks a lot!!!
With Windows predominance gradually shrinking (Vista anyone?), and Mac OS (UNIX based) and Linux (free Ubuntu OS for all) gaining much wider acceptance by the masses, I can’t think of a worst timing to offer software for only one fading out platform… Not to mention spread of Linux based OLPC project in developing countries.
Linux community can surely port this application or make it work with WINE. But no… Thanks again!
Good morning,
I tried Immune Attack and loved it! However, I wish to report a crash bug.
The game locks up the system on exit. Please let me know if you need more details.
Thank you,
Marc
It seems that the game installer has a bug regarding the Desktop icon creation functionality. It always sets the “Start in” shortcut’s property to the default installation folder (”%ProgramFiles%\Escape Hatch Entertainment\ImmuneAttack\”), even if the game is not installed in the default location.
This makes the game hang up after the initial load screen.
Quick-fix: Manually edit the “Start in” property to point to the real installation folder.
Hope this helps.
I’m having the same problem with the spinning camera. All the game controls seem to be working, but I can’t see where I’m going with the nanobot drone thingy.
I had the same problem as Sacc with a largely black screen that keeps being drawn over the display when you attempt to start playing.
The problem turned out to be a bug in the installer, I’d installed in C:\Program Files\ImuneAttack instead of it’s preferred directory. The desktop icon had the correct program directory, but kept its preference for the startup directory. Editing the properties of the desktop icon to make the startup directory the actual install directory fixed the problem.
I am just pointing out my experience to help with potential debugging that might be needed with this game. I too encountered this spinning problem. Some specs that might aid in diagnosing this are my graphics card: Geforce 8800GT, Operating system: Vista Business 32bit, and DirectX: 9.0c. I hope to hear of a fix so I can try this out proper.
I am having same trouble as some other people with the the camera rotating around the bot really fast making the game unplayable.
Problem: Error message at loading screen.
Solution: If you changed the install directory while installing Immune Attack, you need to change the operating directory for the shortcut. To do this, follow these steps:
1. Go to your desktop
2. Right-Click on the Immune Attack icon
3. From the drop-down menu, select “properties”
4. In the field labeled “Start in”, enter the location where you installed the game. Make sure to insert quotes (”) before and after the location, for example: “C:\ImmuneAttack\”
5. Click OK
6. Double click on the Immune Attack icon and enjoy!
Alternatively, use Windows Explorer to browse to the Immune Attack directory, then double-click “Game-r.exe”
Dan Howell
Hi,
I was able to successfully download and install the game and when I run the game, I am able to get through the initial screens without a problem. However, once I select “start new game” from the game menu, I can’t get past the screen with the loading bar. The game just freezes up. Like some other people, I am getting an error sound and seeing some kind of C++ window. However, the window is buried underneath the black screen and I can only see it if I can focus the cursor on it. Even then I can only see it in small flashes. Once this happens, I have a very difficult time getting out of the game and have had to simply restart the computer a few times. I appreciate any suggestions you can offer. I am running XP and do meet all system requirements.
Thanks,
Shana
I also get a message that says “unable to create stenciling render target.”
I attempted to open the file from Windows Explorer (the executable file), as well as trying Repair, and removal/reinstallation in the setup files. I checked/changed the Start In location, and all of this, to no avail!
Please help! Thanks.
Rachel
Hi,
I tried posting this error report a few weeks ago, but I guess it failed.
When I try to run IA I receive a message “Unable to Create a Stenciling Render target. OK.” After that, the program does not launch.
This is on XP professional, service Pack 2 and the latest version of Direct X.
Help appreciated.
Mike
The app won’t allow an install location on anything but C: All my machines don’t have enough space left on C: to install, but there is enough space on other drives.
I was not able to install the game.
If you correct this issue, please let me know.
Thanks,
Chris
I downloaded the program then my computer crashed. After spending about 3 hours on the phone with techs I had to reboot my harddrive. My computer still is not right.
The game freezes when trying to exit.
I tried to fill in the form before downloading, but got this error message:
An error has occurred
The result storage capacity has been reached for this form. Your results were not saved. Please contact the form owner.
What shall I do? I don’t have any complicate name or anything.
says page is full and will not let me register and download.
Have not been able to save a game in progress, using pause to access the save game option.
Sorry,
I found the answer in the FAQ.
5. How do I save the game?
Currently the game cannot be saved, however a user can jump to any level/key concept or in-game cinematic by going to the main menu > instructor menu > and entering the password: abc
I had the same problem with Shana. i have all the pc requirements already.
Not working on my Toshiba Vista machine.
Downloading half gig took a long time on my mid-speed connection. Extraction and loading involved a bunch of prompts, I think one indicated an error but hitting continue allowed it to proceed. There was an intro of a couple minutes I viewed and then when it offered to start a game I hit novice and it crashed with Visual C++ debug message saying “debug assertion failed” expression: str!=NULL, press retry to debug; retry just generates a Windows message that game-r.exe has stopped working.
When I tried to install, I got the “error reading setup initialisation file” message. Any advice? thank you, jana
@ Simon, @ Pedro - Azores
I’ll be the third person to report the camera rotating around bot issue making the game unplayable. Please advise…
Paralleles Desktop users for Intel Macs - you must edit the Virtual Machine (after stopping windows) and enable DirectX shaders. There are still some issue, though.
if i am entering to os xp means its showing only blackscreen with mouse cursor only ,its not showing my desktop icon and my desktop files, how can i slove the problem,give me reply as soon possible
Dear Immune Attack Players,
We have been looking over the many types of problems playing Immune Attack. Here is some information.
1. Nanobot spinning out of control: Your processor could be TOO FAST. We need a mechanism for making a processor act slower. Does anyone know how to do that?
2. Macintosh: There are only 2 ways to play Immune Attack on a Macintosh computer, and both ways require you to run Windows on your Mac. The Macintosh computer must be a newer, Intel based Macintosh. (MacBook, not iBook).
First way: Use Bootcamp to divide your hard drive and purchase WindowsXP or WindowsVista.
Second way: Fusion appears to be the ONLY PC emulator program that will run Immune Attack. It costs about $80. Install the Fusion program on your Macintosh like any other Mac program (do not divide your hard drive.) After installing Fusion, then open Fusion and install Windows, which you’ll have to buy, too.
We apologize to the Mac users out there. There are more PCs, even in grade school and high schools, believe it or not. We want our game to accessible to as many people as possible. We would make two versions, if we had twice the funding.
Thank you all for your patience. Please keep us up to date with your experiences playing the game. We are working on the updated version, so send in your suggestions!
Sincerely,
Melanie Stegman,
Team Immune Attack
I tried to download the app today - it gave me an error on the page. Is the download page working? If not - can you mail me a copy on CD?
After looking at everyone’s posts, I decided to add something no one seems to have mentioned yet… I, too, meet or exceed the requirements. I have changed the desktop icon’s “Start In” location to match the target installation folder. And I am also experiencing the Microsoft Visual C++ debug menu popping up behind the start screen after the loading bar has reached 100% and the game has frozen. What I want to know is why under the Windows Task Manager my computer’s CPU usage jumps from it’s normal operating range of a 2% load to a full 100% while the game is attepting to run? When I can finally get the stalled game closed, the usage immediately drops back down to it’s regular 2%. Any suggestions? Currently running:
XP SP3
Pentium IV 3GHz
512 MB DDR2 Ram
Radeon X300 SE 128 MB PCI video
Soundblaster Live! 24-bit HD Advanced 7.1 audio
DirectX 9c
We installed the game on our school laptops but it will only run if someone is logged in as an administrator. There is no way our tech staff will allow students such access. One of our tech staff said that the problem will be fixed in a new release. Can you let me know when you plan to release an update with this fix?
Thank you
when I try to install I get the following message
“error reading setup initialisation file”
Thank you for your work - looks amazing!
Hello Everyone,
In response to the people writing in with the “Initialization errors,” our only advice is to try to download the game again. Your first download may have been corrupted during the download.
Good luck. Keep in touch!
Melanie Stegman
for Team Immune Attack
have read through all the tech support here and am unable to find the answer to the problem: game downloads successfully, computer exceeds minimum requirements with DirectX 9.0c also downloaded and when I go to open the game I receive the error message “Direct 3D device creation failed! HWERR=Invalid Call, SWERR=Not available” Appreciate any help please.